Frequently Asked Questions
Everything you need to know about our handcrafted jewelry and services.
What materials are used in your jewelry?
We use high-quality materials including 14k and 18k gold plating, sterling silver, and ethically sourced gemstones to ensure durability and a premium finish.
How should I care for my jewelry to prevent tarnishing?
To maintain your jewelry's shine, avoid contact with perfumes, lotions, and water. Store each piece in a dry place, preferably in the microfiber pouch provided with your order.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that for hygiene reasons, earrings cannot be returned unless they are defective.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.
Do you offer a warranty on your pieces?
Yes, all our jewelry comes with a 12-month warranty covering any manufacturing defects. This does not cover accidental damage or natural wear and tear.
Are your products hypoallergenic?
Yes, our jewelry is nickel-free and lead-free, making it safe for sensitive skin and ensuring comfortable all-day wear.